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Frequently Asked Questions & Issues


Subscription

Access/Logging in

Website

Technical

Can't find the answer?

Subscription

  • What do I get for my membership? At the very least, this:

    1 Access to a growing library of video woodcarving lessons, 24/7
    2. Master woodcarver, author and teacher Chris Pye as your instructor
    3. A monthly e-bulletin informing you of updates and forthcoming lessons
    4. An invitation to attend our free Woodcarving Workshops Open Day
    5. You contribute to re-forestation.

  • Tell me about the Monthly Subscription. You pay the subscription charge each month and get full access to everything on website including showcasing your carvings in the Members Gallery. Your subscription will be renewed monthly - taken automatically from your card - unless or until you cancel your membership.

    You can cancel your subscription by logging in and going to 'View My Page'. There you will see a link to 'Update My Profile', which contains all you subscription details and a link for cancelling your membership. Besides the confirmation on your screen, on cancelling you should also receive a confirmation email. Please look out for this and if you don't get it, contact us so we can check all has gone through properly.

  • Tell me about the Annual Subscription. Your annual subscription gives you 12 months for the price of 10! You have full access to everything on website including showcasing your carvings in the Members Gallery.

    We want you to love our site so we offer you 30 days in which to cancel your subscription and we will refund your money. If you cancel after 30 days, you are committed to the year. Your subscription will be automatically renewed at the end of the year unless you've cancelled. You will be notified in advance near the time. Every time you renew you will have the same 30 day refund period.

    You can cancel your subscription by logging in and going to 'View My Page'. There you will see a link to 'Update My Profile', which contains all you subscription details and a link for cancelling your membership. Besides the confirmation on your screen, on cancelling you should also receive a confirmation email. Please look out for this and if you don't get it, contact us so we can check all has gone through properly.

  • Why isn't Woodcarving Workshops free? If you knew how much time, effort and money it cost to build, grow and maintain the site, not to mention the years of carving and teaching experience, you wouldn't ask! We pitched the price of subscription as low as we could - about the cost of a sandwich a month in London or a couple of pints down our local, and readily comparable with a magazine subscription. Add to this Chris replies to comments on the videos, there's a monthly bulletin, a growing and regularly updated library, always available 24/7, and the free open day for members. A bargain for anyone seriously interested in learning to carve, or carve better!

  • What currency do I actually pay in? GBPounds (Sterling). Your card or bank will automatically make any currency conversion. Although your bank may (do check) charge for the service, normally with a credit card the exchange is automatic and without interest.

  • What does it cost in my own currency? Click the 'join us now' button, top right on the home page. This opens the subscription page where, beneath the annual/monthly membership selection, you'll find a drop-downcurrency convertor. We actually only take GBPounds (Sterling) but this will tell you the equivalent in your own currency.

  • Can I pay in another currency? Sorry, no. We can only ultimately accept in GBPounds - because that's what we pay our bills in.

  • How do I cancel my subscription? You can cancel your subscription by logging in and going to 'View My Page'. There you will see a link to 'Update My Profile', which contains all your subscription details and a link for cancelling your membership.

    Please note: If you cancel an annual membership after 30 days, we do not refund your subscription and you can use the website until the year is ended.

  • Can I switch between Monthly and Annual subscription? Yes. Log in and click the 'View My Page' link top right. There you will see a link to 'Update My Profile', again top right, which contains all your membership/subscription details. Here you can update or change your card or payment details.

  • My bank/card company charges me a fee! We have no control over this. Sorry. However, we've set the subscription fee as low as possible to take this sort of thing into account. Even adding a bank charge, we really believe that what you get here in the way of high quality carving instruction is a great deal.

  • How secure is my credit card? Very. Your security online is extremely important to us. We use one of the most secure online ordering systems on the market, and our web team are constantly monitoring our software to make sure we offer the highest possible security at all times. Your personal information goes through the following processes to ensure its security: Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by any person or machine other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.

  • I entered my credit card details and nothing happened; or I entered my credit card details but got a page saying there is a temporary problem and for me to return to the home page. Please check your credit card statement and contact us.

  • I entered my credit card details and nothing happened; or I entered my credit card details but got a page saying there is a temporary problem and for me to return to the home page. Please check your credit card statement and contact us.

  • How do I update my credit card? Log in and click the 'View My Page' link top right. There you will see a link to 'Update My Profile', again top right, which contains all your membership/subscription details. Here you can update or change your card or payment details. Some people report receiving an error message when updating their card details, even though the update has been successful. If that happens to you, check by going back into your profile; or contact us, and we'll check for you.

Access/Logging in

  • I've not received my email with my username or password. 

    We recommend you check your Spam filter settings and look through your Junk folder, in case our emails have been squirreled away. If not please contact us.

  • I've signed up to but it won't let me log in. 

    We recommend you try clearing your cache - details here - and try again. If this doesn't resolve the problem please contact us.

  • How do I change my password? 

    Log in, click the 'View My Page' link, top right and then the link to 'Update My Profile'. Here you will find all your membership/subscription details and you can change your password.

  • How do I change my email address? 

    Log in, click the 'View My Page' link, top right and then the link to 'Update My Profile'. Here you will find all your membership/subscription details and you can change your email address.

  • I've lost/forgotten my password and/or username. 

    Contact us. We can issue you new login details.

  • Can I use the site on any computer, anywhere? 

    Yes, also your iPad and mobile phone. As long as you have your username and password to log in, you can access the site from anywhere.

Website

  • Will there be a forum on the website? 

    No. Sorry, we really don't have the time to moderate.

  • I need a CD so I can replay many times at my own slow speed. Are CD's available? 

    We have no plans to produce DVDs of the website content at the moment. This may well happen in the future. We keep all members posted through the monthly bulletin.

  • Can I download and keep the lessons on my computer at home? 

    No. You can only view the lessons online after you login but they are available 24/7 and you can watch them as many times as you like.

  • Can I share my password? 

    We can't stop you but please don't. Nevermind that circulating the password is dishonorable (actually nothing short of theft), consider this: To set up the website - the time and effort designing it, having it built, buying the 'hardware', creating the first lessons and so on - took almost all our savings. And filming, editing and keeping the website growing takes a further huge amount of time and effort as you can well imagine.We take this time from other work. We'd love to make everything freely available but we just can't, but we've kept the cost for you as low as we can. We need people to subscribe just to keep us going! Please, encourage your woodcarving friends to support us by subscribing individually: quite literally to see subscribing not simply as a commercial exchange - what they can get out of it - but as helping us grow this woodcarving facility. (And keeping us off the streets!)

  • Why can't I download the working drawings, tool list notes etc? 

    You can! You just need to join us by subscribing. But you meant, download them for free? Please see the comment above and think about supporting what we are doing. On the other hand, if you are a member and there's a problem with the downloads, then please let us know and we'll look into it as soon as we can.

  • How do I download the working drawings etc? 

    First you need to be a subscriber to have access. Then either: 1 click on the download link in the description below the video. The pdf should open in your browser, though depending on yor internet connectuon this can take a few moments and the screnn may go blank first. You then look to the browser tool bar and click something along the lines of 'save as' to save the pdf to your desktop or wherever. 2 Right click on the download link in the lesson description and choose ' save as'. This saves the pdf without opening it. All downloads have been thoroughly screened for viruses etc.

Technical

  • The videos stick, delay, freeze or don't start, but I have no problem with other video sites such as YouTube. 

    Some  troubleshooting tips:

    1. Empty your computer's cache (reload/refresh/clear history etc); this often helps.
    2. Try again at a different time. We don't have the vast number of servers that, say, Google/YouTube has and are a little susceptible to heavy internet traffic.
    3. Make sure you have the most recent edition of FlashPlayer (pc) or equivalent (mac), which is necessary to play the videos on the site: Update FlashPlayer.
    4. If this doesn't work then try updating to a modern internet browser.
    5. If this doesn't resolve the problem please contact us with full details of the problem (including your browser and operating system) and we will have our web team take a look.
  • How come I hear sometimes  mono rather than stereo sound? 

    Sorry! We had a lot of teething problems to begin with, especially with the sound, and a few of the earlier videos (but only those) ended up monaural.

  • I get an error message (something like) "Stream not found: error 1808-lo.mp4". 

    Please leave a comment under the video or contact us and we will try to fix the problem as quickly as possible.

  • I get an error message (something like) "Error parsing XSLT file: \xslt\Related Videos.lslt". 

    Please leave a comment under the video or contact us and we will try to fix the problem as quickly as possible.

  • I can't upload my photo to the 'profile' page. 

    The image may be too big for the system. Keep the photo size around 200 x 150 pixels - it's only a thumbnail.

  • When I select a video option from the directory on the left, nothing happens

    Try clearing your browser's cache (reloading/refreshing the page). This is often a simple fix for many glitches.

Can't find the answer?

  • Contact us here. We do our best to reply to all mail within a few days.

  • Which is the best way to write or contact you? 

    It depends on what you want to do but please make sure we have your email address so we can respond.

    1. If you have something to contribute, a question to ask or a comment to make about a video, please use the comment box underneath the video. Chris checks these regularly and responds as appropriate. 
    2. If you have a suggestion for a lesson etc then contact us here.
    3. If you have a technical problem not answered in this FAQ page, Contact us here. We do our best to reply to all mail within a few days.